Please note, we offer a 90 day returns policy for all nursery bedding, décor, and soft goods. If you have an issue with any of your items, please arrange a refund in the normal way and make sure to keep your proof of purchase for reference.

To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend that you obtain a proof of delivery and adequately insure your items if returning them yourself.

Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present. If after 14 says the product is incorrect, you may be charged a re-stocking fee.

If you have received your item and would like to exchange it for another colour or model, this may incur an additional charge.

If you would like to return your goods or organise and exchange, You will need the original order number as proof of purchase.

Please contact our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the help icon on our Contact Us page 24/7.

Your product is covered under our normal warranty terms after the 14 day cooling off period.

We will happily refund or exchange any item that develops a manufacturing fault within 14 days of delivery. We will repair or replace free of charge any item that develops a manufacturing fault after 14 days of delivery and within the guarantee period.

There will be no charge for the collection and return of these goods.

Our terms and conditions do not affect your statutory rights.

We will refund or exchange any item that develops a manufacturing fault within 14 days of delivery. We will replace free of charge any item that develops a manufacturing fault after 14 days of delivery and within the guarantee period.

There will be no charge for the collection and return of these goods.

Our terms and conditions do not affect your statutory rights.

You can request a change-of-mind
return within 14 days of receiving your goods.

The cost of the return depends on
the reason for returning the item:

• Damaged,
       faulty, incorrect items or missing parts: the return is free of
       charge.
• Change
       of mind:
       the cost of the return is covered by the customer.

If your item arrives damaged,
please contact us as soon as possible and provide details of the damage. Where
possible, please include photos of the item and packaging.

If the item is confirmed to be
damaged, we will cover the cost of the return.

If your item is faulty or is not
working as expected, please contact our customer service team.

If the item is confirmed to be
faulty, the return will be free of charge.

If you receive an incorrect item,
please contact our customer service team and let us know what you received.

If we have sent you the wrong
item, we will cover the cost of the return and explain the next steps.

If your item arrives with parts
missing, please contact us and let us know which parts are missing.

If the item needs to be returned
because parts are missing, we will cover the cost of the return.

If you no longer want the item or
have changed your mind, you can request a return within 14 days of receiving
the goods.

In this case, the cost of
returning the item will be covered by you.

Please ensure the item meets our
applicable return conditions before sending it back.

Please contact our customer
service team before returning your item. We will provide you with the relevant
return instructions.

If your item is damaged, faulty,
incorrect or missing parts, please explain the issue when contacting us so we
can arrange the appropriate return process.

No. The return cost depends on
the reason for the return:

• Damaged,
       faulty, incorrect items or missing parts: free return.
• Change
       of mind:
       return cost paid by the customer.

Yes. Our returns policy does not affect your
statutory consumer rights. Depending on your country and circumstances, you may
have additional rights where goods are faulty, damaged, not as described, or
otherwise do not meet applicable legal requirements.