All our products will show whether they are in stock on our website, if they are, delivery will be within 2 to 5 working days. Your Travel System, Stroller and/or Car Seat will be delivered by DPD, you will receive a text when it has been collected from our warehouse and on the day of delivery, you will receive notification of a one hour delivery slot.
Frequently Asked Questions
You might have a question about your order, our products or another aspect of your experience with us.
Hopefully, we’ve covered everything on this page, but if you still have a question, get in touch on our Contact page.
For information on our range of products, please see your product user guides.
Online Order FAQs
I've ordered a Travel System, Travel System or Car Seat from your website, when can I expect it to be delivered?
I've ordered an accessory from your website, when can I expect it to be delivered?
I've ordered a spare part from your website, when can I expect it to be delivered?
Will my delivery be impacted by COVID 19?
When I place my order will VAT and excise duty be added to the total cost?
I've placed an order on your website and want to cancel the order, can I do this?
I've placed an order on your website and want to make a change to the product, can I do this?
How long with your current offers be available on your website?
What do I do if I've got items missing from my delivery?
How long is the warranty period?
How can I register my product?
What is your refund policy?
Where is my nearest stockist to view a display model?
What should I do if I only receive part of my order?
My order is 'on hold'. What does this mean?
When can I expect to receive my order?
How do I return my product?
Product FAQs
I ordered my Zira travel system with tan handles but it has arrived with black handles.
I ordered my Stomp Travel System with black handles but it has arrived with tan handles.
Can I buy accessories or spare parts for my pram/car seat/stroller?
I've got a fault with my Ickle Bubba product, how do I report it?
What is a travel system?
What is an ISOFIX base?
What car seats can I use on the Stomp chassis?
What cars are compatible with the Mercury i-Size car seat?
Can the carrycot be used for overnight sleeping?
Is there a stand for the carrycot?
Can I use an ISOFIX Base with the Astral Car Seat?
What accessories are available?
Is the seat unit of the Stomp world or parent facing?
Is the seat unit of the Zira world or parent facing?
Does the Stomp and car seat hood retract?
Are the harness features adjustable within your product rage?
How many positions does the Stomp handle have?
Can the front wheels on the Stomp lock and swivel?
What is the age range for the Stomp Travel System?
What is the age range for the Discovery stroller?
What is the age range for the Globe stroller?
Can I replace the wheels on my Stomp?
Where can I find my production or batch date?
Where can I find the dimensions of your products?
Can I buy spare parts for my Ickle Bubba product?
What should I do if my Ickle Bubba product has developed a fault?
Can I use a buggy board with my Stomp?
Will the ISOFIX base fit my vehicle?
How do I remove the car seat off the chassis?
How do I fit the rain cover to my product?
Gift Card FAQs
How does it work?
Can I include a message with the gift card?
How much is a gift card worth?
Will the gift card be sent in the post?
How long is the gift card active for?
What can the gift card be used to purchase?
Can I return the gift card?
Can I send a gift card overseas?
How do I check the balance of a gift card?
How do I return items that have been purchased with a gift card?
Klarna FAQs
You can contact the Klarna customer service team on their website or by downloading the Klarna app
Please shop responsibly. You must be 18+ to use this credit offer (0% APR). Missed payments may affect your ability to use Klarna in the future. ROI residents only. Subject to status. T&Cs apply www.klarna.com/ie/terms-and-conditions